Technical Services Manager - General Agents

• Support the COO and Executive team in delivering the Client's business plan and strategic objectives within agreed timescales.
• Develop and implement a comprehensive strategy to enhance technical knowledge, regulatory understanding, and professional standards across the client base.
• Provide expert technical and regulatory guidance to end-users and internal teams to support operational excellence.

• Contribute to the growth and retention of business across all tiers.
• Build and maintain strong relationships with key stakeholders across the Insurance industry.
• Translate technical and regulatory changes into practical insights, guidance, and learning opportunities for end-users.
• Collaborate with the Learning & Development Manager to deliver a structured programme of technical and market-focused events, forums, and educational content.

• Design and manage a comprehensive Technical Resource Library, including templates, policy wordings, and contractual documents relevant to the insurance industry.
• Develop and maintain a Management Information (MI) reporting suite and market research library for internal and external use.
• Produce technical materials and thought leadership content for use across digital channels, events, and external & Internal communications.
• Support the design and implementation of a Technical Support section on the Client's website, ensuring accessibility and relevance for clients.

• Manage the Client's relationship with its external Compliance Partner, ensuring performance and delivery align with contractual and strategic expectations.
• Monitor and map the UK, Republic of Ireland, and Gibraltar insurance markets, identifying regulatory and technical developments relevant to clients.
• Contribute technical insight and recommendations to support continuous improvement of client services and value propositions.

• Strong background in a General Agents is essential for this position.
• In-depth understanding of regulatory frameworks, market trends, and technical insurance principles.
• Proven experience in stakeholder engagement, relationship management, and cross-functional collaboration.
• Excellent communication and presentation skills, with the ability to translate complex technical issues into accessible insights.
• Strong organisational and project management skills, with the ability to manage multiple initiatives simultaneously.
• Experience in developing or managing technical content, learning materials, or compliance documentation is highly desirable.

• Commercially astute, with a strategic and solutions-focused mindset.
• Collaborative and relationship-driven, with excellent influencing skills.
• Detail-oriented and proactive, with a passion for professional standards and industry excellence.
• Confident communicator, comfortable engaging with senior stakeholders and regulatory bodies.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on 01474 850707.

Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.