Divisional Manager - Repairs and Maintenance

Divisional Manager - Social Housing Repairs and Maintenance

Up to £85k plus package

Permanent

Based in Bath

Our client is an innovative and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Divisional Manager to join their team based in Bath. The key function of this role is to lead and manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality, customer focused and commercially driven service is delivered across the division.

Key Responsibilities

Additional duties include:

* To lead and ensure the efficient management of the reactive repairs and maintenance service across our client's property portfolio, ensuring properties meet the required housing and quality standards whilst maximising resident satisfaction and contributing to overall business performance and financial strength.

* To ensure all activities undertaken meet the client's business objectives, turnaround times, key performance indicators and quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from residents and customers.

* To maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Manage escalated complaints including disrepair cases and Environmental Health Notices.

* To effectively manage divisional budgets and authorise expenditure within agreed limits, ensuring maximum cost effectiveness and strong financial performance.

* To ensure compliance across repairs and void operations in respect of governance, statutory and regulatory requirements, including health and safety legislation.

* To provide leadership, direction and performance management to operational teams, driving continuous improvement, service excellence and commercial success across the division.

Please apply online or call Mia on 07538 237552.