Technical Resident Liaison Officer - Social Housing

Technical Resident Liaison Officer - Kitchen & Bathroom Refurbishments
Based in Uxbridge
Full time, permanent
£35,000 - £38,000 + benefits

You must have strong technical knowledge within a kitchen and bathroom contract to be a suitable fit for this role.

This role requires an RLO with strong knowledge of kitchen and bathroom refurbishments who can confidently engage with residents and explain works in detail. You will be primarily responsible for carrying out pre-start meetings with tenants, ensuring residents fully understand the scope, programme, and expectations prior to works commencing.

You will develop positive working relationships with residents, provide clear information and support throughout the programme, and proactively prevent dissatisfaction. You will act as the key link between residents, site teams, and the client, resolving queries and complaints efficiently. Experience working on planned works within Social Housing is essential, particularly on kitchen and bathroom refurbishment schemes.

Key Responsibilities include:

• Working on planned maintenance projects within Social Housing

• Strong knowledge of kitchen and bathroom refurbishments

• Leading resident pre-start meetings, using strong technical knowledge of kitchen and bathroom refurbishment contracts to clearly explain the scope of works

• Carrying out pre-entry visits and resident inductions

• Explaining scopes of work, programmes, and access requirements to residents

• Collecting tenancy agreements and approval forms

• Acting as the main point of contact for residents throughout the works

• Resolving resident issues, concerns, and complaints promptly and professionally

• Liaising closely with site management and subcontractors

• Building effective working relationships with housing associations and local stakeholders

• Attending and contributing to tenant meetings and forums as required

• Full clean driving licence with own vehicle

You will be working for a modern, forward-thinking business that believes the strengths, skills, and personalities of their people are key to the group's success.

Please apply online now, or call Meg on 07984 974707 for more information.