Scheduling Team Leader - Social Housing Repairs & Maintenance
Full time, permanent
Based in Stratford
£34,000 per annum
Here at Howells, we are working with a leading property services contractor to recruit an experienced and driven Scheduling Team Leader to join their team.
Our client is a well-established specialist delivering responsive repairs, planned works, refurbishments, and void services. With a strong workforce and long-standing industry experience, they are committed to keeping residents safe, properties well maintained, and clients fully compliant.
The Role
As Scheduling Team Leader, you will oversee the day-to-day scheduling and administration of reactive and/or planned repairs services, ensuring performance and customer service targets are consistently met.
You will support the management of a team of planners and call handlers, driving efficient resource planning and delivering a high standard of customer service.
Responsibilities
- Manage resource planning activities to maximise efficiency
- Support the team in achieving weekly KPI targets by ensuring jobs and appointments are met
- Monitor KPI performance and analyse service failures to drive continuous improvement
- Carry out regular audits of team performance and address any issues identified
- Ensure all reporting systems are accurately maintained and updated in a timely manner
- Deliver excellent customer service to residents and clients
- Handle resident queries, manage appointment changes, and arrange bookings
- Support customer satisfaction initiatives, including surveys where required
- Attend meetings and provide regular updates to the team
- Promote a positive team culture and maintain high standards
- Assist with people management responsibilities where required
- Ensure compliance with company policies, procedures, and environmental standards
- Collaborate with other departments to ensure smooth service delivery
Key Criteria
- Experience within a scheduling or call centre environment
- Background in maintenance/repairs, ideally within social housing
- Strong customer service focus with an excellent telephone manner
- Good communication and organisational skills
- Ability to identify and resolve issues effectively
- Strong prioritisation skills and ability to meet deadlines
- Ability to work under pressure in a fast-paced environment
- High attention to detail
- Team player with supervisory or team leadership experience
What's on Offer
- 25 days annual leave + bank holidays
- Long service awards
- Employee perks and discount scheme
- Paid volunteer day each year
- Ongoing training, support, and career progression opportunities
- Inclusive and supportive working environment
This is a great opportunity for someone looking to step into or further develop their leadership career within the Social Housing sector, working with a reputable contractor delivering essential services.
For more information and your chance of securing this role, please apply online!
