Money Adviser - social housing

Money Adviser (Welfare Rights Officer)

Based in Bedford / Hybrid

Full time, permanent

£32,000 - £34,000 per annum, plus £2,000 car allowance

Are you an experienced Money Adviser with a passion for helping people improve their financial wellbeing? Do you have strong customer service skills alongside expert knowledge of welfare benefits and debt advice? If so, we may be able to help you!

Here at Howells, we are working with a respected housing provider to find a dedicated and proactive Money Adviser to join their team. This role focuses on supporting residents with financial challenges, providing vital advice on benefits, debt management, and income maximisation.

Working within the social housing sector, you will have the opportunity to make a real difference by supporting residents at risk of financial hardship, particularly during the early stages of their tenancy. You will manage a varied caseload, deliver tailored advice, and work collaboratively with internal teams and external partners to sustain tenancies and reduce arrears.

As a Money Adviser, you will support the organisation with a variety of specialist duties, including delivering one-to-one guidance, negotiating repayment plans, promoting financial capability, and contributing to wider community initiatives.

Essential Criteria:

• Excellent communication skills (both written and verbal)
• Strong customer service and interpersonal skills
• Good numeracy and attention to detail
• Proven experience providing welfare benefits and debt advice
• Up-to-date knowledge of benefit legislation and debt management
• Ability to manage a varied caseload and work independently
• Experience working in a customer-focused environment
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Experience using case management systems or specialist advice software
• Strong organisational and time management skills
• Knowledge of Financial Conduct Authority (FCA) standards
• Experience working with external partners and stakeholders

Desirable:

• NVQ Level 4 in Advice and Guidance (or equivalent)
• Certificate in Money Advice Practice
• Experience delivering training or workshops
• Membership of the Institute of Money Advisers
• Authorised Debt Relief Order (DRO) Intermediary status
• Analytical and reporting skills

You will be working for a forward-thinking organisation that values the skills, experience, and dedication of its people. Their strong focus on teamwork, empathy, and continuous improvement makes this an excellent opportunity for someone looking to make a meaningful impact.

For your chance of securing this fantastic role, please apply online now!