Customer Experience Manager - Social Housing

Customer Service Manager - Social Housing Repairs & Maintenance
Based in Hemel Hempstead
Full-Time, Permanent position
Salary: £42K + car allowance

We are working with a leading Social Housing contractor to recruit a proactive and experienced Customer Service Manager to join their team based in Hemel Hempstead. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor.

As the Customer Service Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling.

You will manage a team of Customer Service Advisors and Planners, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations.

Key Criteria:

• Previous experience in Social Housing repairs and maintenance
• Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered
• Experience driving customer service best practice and complaint resolution
• Strong people management skills
• Advanced IT Skills including planning software
• Ability to lead, influence and direct a team
• Ability to build and nurture strong working relationships with colleagues based at other sites/offices

This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers.

For more information, please apply online or call Meg on 07984 974707!